Last Updated: 20/03/2024
At Mystic Infinity, we are committed to ensuring the satisfaction of our customers. We understand that there may be instances where you need to return a product or request a refund. Our policy outlines the conditions under which returns and refunds may be processed.
1. Returns
You have [Insert Number] days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
Please note that certain types of items cannot be returned, such as perishable goods (e.g., herbs, incense), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For items that are received damaged or incorrect, please contact us immediately to arrange a return or exchange at our expense.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Insert Contact Email] and send your item to [Insert Return Address].
5. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at [Insert Contact Information].
